FAQs

Why has my metal card not arrived yet?

Please take into consideration that it can take up to 3 business days to produce our metal cards due to their engraving process. Once the cards are ready, they are shipped to the address provided and the delivery time will depend entirely on your location.

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Do I need to pay any customs fee when my order arrives?

On some occasions, a fee is required to be paid for yourcards to be delivered. Import duties are applied to the country of destination- we do not charge taxes ourselves.

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Do you have special prices for big orders?

The prices we’re currently handling are listed on buy.mobilocard.com ; however, you can book a demo with our Sales team at hello@mobilocard.com and discuss this further.

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Do you offer international shipping?

We provide shipping services worldwide, ensuring that customers from all corners of the globe can benefit from our products. Whether you're located in North America, Europe, Asia, or any other part of the world,our commitment to global shipping allows us to reach you wherever you are.

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How long does it take for the design team to get back with my design?

24 to 48 hours to create the print proof. Once it’s ready, you’ll receive an automated email to log back in to the portal to review the print proofs for your approval.

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